Why It Matters
Yelp remains an influential review and discovery platform for many local service decisions, including healthcare and wellness. Patients may compare ratings, read detailed experiences, review photos, and confirm practical information before contacting a practice. An incomplete listing or unmanaged feedback can create uncertainty, especially when the profile appears prominently in search results.
What Captiva Manages
Captiva maintains your Yelp presence with a focus on accuracy, trust, and patient action. It keeps practice information and imagery current, monitors new reviews, drafts professional responses, identifies recurring feedback, and aligns profile details with your website and other listings. Captiva also tracks referral activity and coordinates Yelp insights with local SEO, reputation campaigns, and service-page improvements.